Privacy Policy

1. Who we are

AE Outdoor Living ("AE Outdoor Living", "we", "us", or "our") is an Arizona-licensed outdoor living contractor (ROC 340966 / 341002 / 347738 / 211530) headquartered in the Phoenix metropolitan area. This Privacy Policy applies to aeoutdoorliving.com, aedesigntool.com, and AE Outdoor Living's AI-powered design studio (the "Service"). It explains how we collect, use, and share information when you visit our sites or use the Service.

Contact: Support@aeoutdoorliving.com · (623) 300-2589

2. Information we collect

• Contact information you submit (name, phone, email, ZIP).
• Photos of your yard you upload, and the AI-generated renders we create from them.
• Project details (project type, materials, refinements) you select in the studio.
• Technical data such as IP address, user-agent, device type, and timestamps.
• Usage data such as pages visited, buttons clicked, and time on page.

3. How we use your information

• To generate AI renders and deliver the Service to you.
• To respond to your inquiry and schedule a free design consultation.
• To contact you by phone, SMS, or email about your project — only if you have given express consent on the lead form (see Section 5).
• To improve the Service, prevent abuse, and ensure security.
• To comply with legal obligations (tax, licensing, ROC, court orders).

4. Photos & AI renders

Yard photos you upload and the AI-generated concept renders we create from them are stored in a private cloud bucket accessible only to AE Outdoor Living staff and the AI service that produces the render. We use third-party AI image generation services, including Google Gemini, to create concept renders from submitted yard photos. Submitted photos may be transmitted to and processed by these third-party AI providers solely for the purpose of generating your concept image. We do not sell your photos. We may use anonymized, non-identifying portions of renders (with addresses, license plates, and people removed) in our portfolio. Email us at Support@aeoutdoorliving.com to request deletion at any time.

5. SMS & call consent (TCPA)

By checking the consent box on the lead form and submitting your phone number, you expressly consent to receive calls and text messages from AE Outdoor Living at the number provided, including via automated technology (auto-dialer / auto-reply), about your project and our services. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time, or HELP for help. You can also email Support@aeoutdoorliving.com to be removed.

6. Sharing

We share information only with:

• Service providers under contract (hosting, AI generation, email/SMS delivery, analytics).
• Professional advisors (lawyers, accountants, insurers) under confidentiality.
• Government authorities when legally required.

We do not sell or rent your personal information to third parties.

7. Cookies & analytics

We use first-party storage for essential site function (e.g., remembering your session). We may use privacy-respecting analytics to count visits and understand which pages perform best. We do not use third-party advertising cookies or cross-site tracking.

8. Your rights

You have the right to access, correct, delete, or export your personal information, and to opt out of marketing communications. California residents have additional rights under the CCPA/CPRA, including the right to know what we collect and to request deletion. We do not sell personal information. Submit any request to Support@aeoutdoorliving.com and we will respond within 45 days.

9. Data retention & security

We keep lead information for as long as needed to deliver the Service and for legal record-keeping (typically 7 years for contracting records). We use encryption in transit (TLS) and at rest, private storage buckets, and access controls. No method of transmission is 100% secure.

10. Children

The Service is intended for adults (18+). We do not knowingly collect information from children under 13.

11. Changes

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on the site.

12. Contact us

AE Outdoor Living, Phoenix, AZ ·Support@aeoutdoorliving.com · (623) 300-2589